Responsible gaming

Responsible gaming

Meridianbet strives to create a responsible and humble gaming environment for each and everyone playing at Meridianbet. To most people gaming is socially enjoyable and a harmless source of entertainment. Every user can play within their financial means and receive the best possible service. But, sometimes it just becomes too much and a small number of players just can't say no to that extra spin on the slots or that extra bet.


Security of the player and the game

We take responsibility for the security of our players. Protection of players is based on exclusion of minors from the product line-up and the protection of privacy, which involves responsible dealings with data and payment processing. Fairness and the random nature of the products offered are monitored closely by independent authorities. Marketing communication is also geared towards player protection: a fair gaming product only promises what it can deliver.

Online monitoring at Meridianbet as well as the experience of our employees ensures protection against fraud. Manipulation of bets and money laundering are crimes and not a game.


Protection against gaming addiction

Betting should be considered as a fun way to spend time, not as a way to make money. Participation in bets and games of chance can lead to problems for a small group of customers.

In order to offer customers the best possible support all user contact which is related to responsible gaming is dealt by a dedicated support team. This team works together with other departments and provides recommendations for customers on the extent to which is possible for them to play responsibly.


Protection of minors

Meridianbet excludes minors (persons under the age of 18) from participation in online gaming. Confirmation of having reached the age of majority and date of birth is therefore a mandatory part of the registration. A copy of photographic identification is also required at this stage. Meridianbet takes its responsibility for preventing minors from taking part in gaming seriously.

Also we recommend that you install software that enables you to block and filter web traffic in order to prevent minors from reaching betting and gambling websites.

  • CyberPatrol www.cyberpatrol.com
  • SurfControl www.surfcontrol.com
  • Net Nanny www.netnanny.com
  • CYBERsitter www.cybersitter.com

In order to offer the best-possible protection of minors, we also rely on the support of parents and carers. Please keep your access details safe at all times (user ID, password and your question and answer combination).


Definition and consequences of problematic behavior

Problematic behavior in gaming is defined as behavior that damages the existence, work or financial situation of an individual or a family. Long-term gambling is certainly not acceptable as an individual’s personal situation and could have a negative overall impact on a person’s well-being.

The most dangerous overall impact is the psychological disorder of pathological gaming. This condition has to be treated seriously. Prolonged intervals of betting and gaming can lead to addiction problems.


Prevention of problems in gaming

Here are our recommendations of principles to follow so that you can enjoy gaming responsibly:

  • Gaming is for fun, not a way of earning money.
  • Make sure you play only when relaxed and concentrated.
  • Take regular breaks.
  • Decide your monthly gaming stake in advance. Independently of our standard deposit limits, you may set a lower amount as your own personal limit.
  • Do not increase the maximum limit which you have decided for yourself.
  • Before you start playing, decide the winning amount at which you will end the game.
  • Decide beforehand how high your losses can be.
  • Never play under the influence of alcohol or other substances.
  • Never play when depressed.

How to recognize problematic behavior?

We would like to present certain parameters that can be warning signs or signals that can be considered as indicative for addiction problems or problematic behavior:

  • The player is heavily involved in games of chance. His thoughts constantly turn to gaming.
  • The player gambles money that is intended to pay for his rent or groceries.
  • The stakes wagered become higher and higher.
  • Attempts to control/give up gaming are unsuccessful.
  • The player becomes irritated and frustrated after attempting to reduce the extent of gaming.
  • Gaming serves as a means of getting away from problems or unpleasant feelings.
  • The player is trying to regain losses.
  • The player lies about his gaming behavior.
  • The player acts illegally.
  • The player damages or loses other relationships or his job.
  • The player relies on others to give him money.
  • The player has obsessive thoughts about gambling or how to find money to gamble.
  • The player drops activities or people that are important to him.

In case you have any doubt regarding your behavior and self imposed limits, you can go to Gamcare and start a Self Assessment tool to see whether you should seek formal evaluation of your gambling behavior.


Action taken after recognizing problematic behavior

In cases which can be traced back to gaming addiction further participation in the gaming line up is prohibited. As part of our efforts to address potential gambling-related issues and support players facing challenges with control, we send Responsible Gaming letters to players when we detect signs of problem gambling. This initiative aims to provide support and assistance to players who may be crossing the boundaries of responsible gaming.

In line with this, we want to inform you about the existence of websites and resources dedicated to player protection. For more information and assistance, please visit the following link: Responsible Gaming Foundation


Self exclusion and player protection

Meridianbet offers its users various self-protection measures to ensure responsible gaming enjoyment. We encourage our customers to use these self-limit tools. Self-protection measures requested are taken seriously and are valid for the agreed period of time.

Personal limit: In addition, Meridianbet offers all of its customers the opportunity to reduce their deposit limit to an amount which is below the standard limit. Meridianbet will only process requests to increase personal deposit limits after 24 hours at the earliest; requests to reduce limits will be implemented immediately.

Deposit Limit

  • 24 Hour Deposit Limit - You decide what is the limit of the funds you can deposit within 24 hours.
  • Weekly Deposit Limit - You decide what is the limit of the funds you can deposit within one week.
  • Monthly Deposit Limit - You decide what is the limit of the funds you can deposit within one month.

Bet Limit

  • 24 Hour Bet Limit - You decide what is the limit of the funds you can bet within 24 hours.
  • Weekly Bet Limit - You decide what is the limit of the funds you can bet within one week.
  • Monthly Bet Limit - You decide what is the limit of the funds you can bet within one month.

Loss Limit

  • 24 Hour Loss Limit - You decide what is the limit of the funds you can lose within 24 hours.
  • Weekly Loss Limit - You decide what is the limit of the funds you can lose within one week.
  • Monthly Loss Limit - You decide what is the limit of the funds you can lose within one month.

Loss and Bet limits are checked every time you log on the website. If your losses or bets are above the limit, you will not be able to place a bet until the time period limit applied to is over.

During this time, you can withdraw funds and access the website.

Self-exclusion: Meridianbet users are able to exclude themselves from further participation in the gaming line-up or make a request by email. Users can exclude themselves from the gaming line-up from one day up to 5 years or indefinitely.

Customers who have not registered on our website also have an option to exclude themselves prior to registration, by sending an email request to the Customer Support Team on: [email protected].

We would like to inform you that your closure/self-exclusion will only come into effect at the point you receive confirmation from our Customer Support team that your account is now self-excluded.

Meridianbet shall not be liable for any losses towards either party before the closure takes place or the self-exclusion period comes into effect.

Any unsettled bets with Meridianbet will be settled on the result of the event.

You should also consider installing software that blocks access to internet gambling websites.


Reality check

Set yourself a time limit before you start gambling and stick to it by setting an alarm. We strongly advise that you keep your device clock enabled whilst gambling so you can easily refer to it. This is the way to remind yourself how long you have been on line. Another way may be to utilize an online stopwatch or a timer to give an indicator when a certain time period has elapsed.


The Right to Refuse Service or Bar the Players

Players who are suspected of displaying problem gambling behavior may be barred from registering, playing, or accessing services based on the severity of the concern and in accordance with legal and regulatory requirements.

The decision to refuse service or bar a player should be made collectively by the Compliance Team, in consultation with management, while considering the best interests of the player and the integrity of the gaming environment.


Staff onboarding and routine training procedures

The Company is responsible for all training dedicated to teaching employees on how to recognize and how to handle problem gambling. The training is done at the onboarding stage with all employees that will be working with players, and a refresher training is conducted once a year. Responsible Gambling training covers all aspects of the topic, including the different types of gambling, the negative effects that a gambling addiction can have on the gambler and their loved ones, the indicative signs of a gambling problem, and how to effectively respond to a customer who has declared a gambling problem.