Privacy policy

Our Privacy Policy marks out the way in which Meridianbet is managing the information and data you provide to us in order to manage the relationship with our website.

All the personal information and data provided by your side is processed and otherwise held by Meridianbet in accordance with this Privacy Policy. We collect the personal information and data by your side through various ways: website, mobile application, email, chat, telephone calls or any other means.

By accepting this Privacy Policy, you hereby acknowledge and accept the use of your personal information and data as set out in this Privacy Policy. By accepting the Privacy Policy you understand that it is necessary for Meridianbet to collect, hold and otherwise handle your data in order to allow you access to the website and participate in our offer. If you do not agree with this Privacy Policy, please do not use Meridianbet website or provide us in any other way with your personal information and data.

The capitalized terms not defined in this Privacy Policy shall be as defined in the General Terms and Conditions, for avoidance of any doubt, unless the context otherwise requires.

Data Controller

Meridanbet, also referred to in this Privacy Policy as “we”, “us” or “our”, is a brand of Meridian Gaming Ltd. Company, established in Malta with the registered address at Lyons Range 20, Office No. 3 Bisazza Street, SLIEMA, Malta, under registration number C41334. Meridian Gaming  Ltd. is a gaming operator licensed in Malta, by Malta Gaming Authority. Meridian Gaming Ltd. is acting as a Data Controller, as defined by General Data Protection Regulation. Meridian Gaming Ltd. controls the ways your personal data is collected, processed and the purposes for which the data is used by Meridianbet.

Contact details

Should you have any questions and concerns regarding how we deal with the personal information provided by your side, please contact our Data Protection Officer at [email protected]

Protecting Your Personal Data

Meridianbet protects and keeps your personal information and data in accordance with the high standards of our company and with the applicable Data Protection laws. The applicable Data Protection laws define that we can only process your personal data when there is a legal basis for processing, including the “legitimate interest” proposed by our side. The legal basis for processing may be one of the following:

• When you have consented to the processing
• When it is necessary for the entry into or performance of any contract that we have with you
• When it is necessary for compliance with a legal obligation under EU law or national law, including Anti-Money Laundering laws and regulations
• When it is necessary for the purposes of legitimate interests pursued by us (or by a third party), unless it is overridden by your interests, fundamental rights and freedoms
• When it is necessary to protect your vital interests or of another natural person
• When it is necessary to perform a task carried out in the public interest

 

Legitimate Interests

The Legitimate interest for processing your data is when we have a business or commercial reason to do so. Your personal data is protected on the same level as the data collected for regulatory reasons and any other legal basis, and we will not process it in a way that would be unfair to you or your interests.

Type of data we collect and process

By visiting our website and/or using our app, registering to use any of our services offered by us through our website/app, or contacting us this Privacy Policy will apply.

The personal data we collect from you may include the following:

• information you provide to us when registering for our services by filling in forms on the website or any other information you submit to us via the website or email;
• information you provide to us in any correspondence and a record of any correspondence we have with you;
• details of your visits to the website including, but not limited to, traffic data, location data, weblogs and other communication data;
• information about any possible criminal, fraudulent, or anti-money laundering activity;
• details of transactions you carry out with us;
• information about your use of our Services;
• information you provide to us through surveys you complete or competitions you enter;
• information about your preferences;
• information about your betting history and patterns;
• telephone calls to and from our Customer Support Team are recorded for training and security purposes along with the resolution of any queries arising from the service you receive.

Where it is reasonable or required for us to do so and not damaging to your rights and freedoms, we also collect personal information and data from publicly available sources such as internet searches, public records, and broadcast media.

How we use your personal data

We will process your personal data for the following purposes and in accordance with the following lawful conditions:

• To enable us to set up and operate your account so that you can make full use of all of the features of our services (necessary for the performance of the contract)
• To enable us to receive questions and comments from you through our help center, and for us to be able to respond to them (necessary for the performance of the contract)
• To comply with relevant regulations regarding your registration and to verification of the personal data you provide to us, including disclosure of such information to third parties (including financial institutions, age verification, and credit reporting agencies) in connection with such purposes (legal obligation)
• When you set deposit limits we will use automated means to track your deposit amounts to make sure that we fulfill your request (consent)
• Preparing statistics, providing analytical reports and analysis relating to the use of the services by you and other customers (legitimate interests)
• Periodically sending written communications to you to announce important service changes, technical issue updates and changes to the General Terms, including this Privacy Policy (necessary for the performance of the contract)
• To send you offers and promotions which may be of interest to your (but only when you have given your consent)
• To provide you with personalized use of our services so that we can offer you a better service. To profile you so that we can better understand your preferences and which products and offers would be most suitable for you and customers similar to you (legitimate interests).
• To comply with requested measures to identify and investigate any suspected unlawful, fraudulent or improper activity connected with the services, including possible money laundering, the use of proceeds of crime and fraud (legal obligation). When you open an account with us, we want to assure you that we take your privacy and security seriously. As part of our commitment to maintaining a safe and trustworthy gaming environment, we may need to process your personal data for anti-money laundering (AML) purposes.
• To comply with the responsible gambling and social responsibility obligations we will monitor gambling and/or deposit patterns that may indicate concern in respect of responsible gambling. We may use automated decision-making processes to help us to identify such patterns (legal obligation) 

Meridianbet collects a vast amount of data from multiple sources, including user registration information, transaction history, betting patterns, gameplay data, and demographic details. Through automated decision-making, we can segment our customer base based on various attributes, including gambling habits, preferences, and spending patterns. 

Automated decision-making systems in the gambling industry can assist us in complying with legal and regulatory requirements. These systems can monitor transactions, perform anti-money laundering checks, and ensure that appropriate age verification processes are in place.

If you choose not to provide your Personal Data or to withdraw the previously given consent it may prevent us from meeting legal obligations, fulfilling a contract, or performing services required to run your account. You may withdraw your consent at any time. Not providing your personal data can result in disabling us to provide you with products or services.

Updating your information

It is important that the information we hold about you is accurate and up to date in order for us to comply with our regulatory obligations and also to provide you with the best service possible. We therefore request that you ensure your personal data is up to data at all times.

Data Retention

The data you have provided to Meridianbet is kept for the period that you are our customer. If you are no longer a customer of Meridianbet, we will keep your data for the minimum length of time required to comply with the applicable legal or regulatory obligations. Meridianbet will not retain the data beyond the AML/CFT requirements.

Use of Cookies

To find out more about how we use cookies please see our cookies policy.

 

Personal Data shared with others

The personal information and data provided by your side is transferred for the purpose of our legitimate interest to the company Meridian Tech Ltd, which is a part of Meridian Group. The company Meridian Tech Ltd, further called “Data Processor” is registered under the number 08724636, with the address in Bulevar Mihajla Pupina 10b, Belgrade, Serbia. The data can only be shared to other companies of Meridian Group and with these other organizations:

• Law enforcement agencies, regulators and other authorities
• Fraud prevention agencies Credit reference agencies
• Identity verification agencies
• Sports governing bodies
• Third parties you require from us to share your data with
• Third parties necessary to provide products or services which you have requested

We will appoint certain third parties including but not limited to analytics companies, advertising agencies, risk and fraud agencies to process your personal data on our behalf when required. These third parties will only process your personal data in accordance with our instructions and we will ensure that adequate measures are in place to ensure that your personal data is processed only in accordance with this Privacy Policy and kept secure at all times. 

Additionally, there may be circumstances in which we may be required to deliver your personal data to relevant competent authorities, in order to respond to certain requests from them.

Data Transfer Outside the EEA

We will only transfer your Personal Data outside of the EEA where alternatively:

• It is necessary for us to enter into a contract or fulfill a contract you have entered into with us
• To comply with a legal duty or obligation
• You have given your explicit consent for the transfer
• The transfer is necessary for the establishment, exercise or defense of legal claims
• The transfer is necessary for important reasons of public interest

When transferring personal data outside the European Economic Area (EEA), it is essential to ensure an adequate level of protection for the data. The EU General Data Protection Regulation (GDPR) imposes restrictions on such transfers and requires the implementation of appropriate safeguards to protect individuals' rights and freedoms.

Your rights over your Personal Data

Please note that in accordance with the General Data Protection Regulation you have the following rights in regards to Meridianbet handling your personal data:

• Withdrawing your previously given consent at any time; however, this will not invalidate any previously consented processing. Also, the withdrawal of the consent can result in closing your account if the withdrawal of the consent is not in accordance with the legal basis on which we are processing such data.

• Filing a complaint with the Office of the Information and Data Protection Commissioner 

• Access to your Personal Data that we process:

You have the right to request access to the personal data we hold about you. This includes information about the categories of data we process, the purposes for which we process it, and any third parties with whom we may share your data.

• Correction of any Personal Data that is incorrect or out of date:

If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request the rectification of such data. We will promptly update any incorrect or outdated information to ensure its accuracy.

• Erasure of the Personal Data that we process:

You have the right to request the erasure of your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected or if you withdraw your consent. However, please note that certain legal obligations or legitimate interests may prevent us from immediately fulfilling your request.

• Right to restrict processing of your Personal Data in certain circumstances:

In certain situations, you may have the right to request the restriction of the processing of your personal data. This means that we will store your data but will not use or process it for any other purposes unless you provide consent or the restriction is lifted.

• Right to transfer your data to a third party proposed by your side:

You have the right to request the transfer of your personal data to another service provider in a structured, commonly used, and machine-readable format, where technically feasible. This right applies when the processing of your data is based on your consent or necessary for the performance of a contract.

 

Updates and modifications to the Privacy Policy

Please note that Meridianbet may update this Privacy Policy occasionally, so we recommend reviewing it frequently.

If there are any material changes made to this Privacy Policy we will do our best to inform you in advance by email, notification on the website or other communication channels agreed upon, giving an appropriate amount of time for you to consider and understand the changes before they come into effect.

We will not enforce material changes to the Privacy Policy without your consent. If you decline to accept the changes to the Privacy Policy, or otherwise do not accept the changes within the appropriate time period, we may not be able to continue to provide products and services.